Account Manager – Mid-Market (Enterprise Business)

Role Overview

We are looking for a new talent to innovate and grow with us in a culture that values commitment, performance, and possibilities. The role involves developing trust relationships with major clients, acquiring a thorough understanding of customer needs, and expanding relationships with existing customers.

What You Will Do

Develop trust relationships with major clients, acquire customer needs, expand relationships with existing customers, resolve issues, and present products/services to customers.

Why It Might Be a Fit

The role requires strong communication and problem-solving skills, as well as the ability to analyze customer needs and develop positive business relationships.

Requirements

• Develop trust relationships with a portfolio of major clients
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop, and maintain positive business and customer relationships
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services