Role Overview
Join our team to advance customer experience in retail, e-commerce, and market channels. Prioritize customer satisfaction, be solution-focused, analytical, and have strong communication skills.
What You Will Do
Manage customer requests, complaints, and feedback. Analyze complaints, identify root causes, and develop sustainable solutions to improve customer satisfaction and loyalty.
Why It Might Be a Fit
Strong communication, empathy, and problem-solving skills, with experience in customer experience, customer service, or sales after-sales services.
Requirements
- At least 2 years of experience in customer experience, customer service, or sales after-sales services
- Strong communication, empathy, and problem-solving skills
- Experience with e-commerce order, delivery, return, and exchange processes
- Experience with CRM, call center, or customer request management systems
- Analytical mindset, able to identify root causes of customer complaints, and develop sustainable solutions to improve customer satisfaction and loyalty
To apply for this job please visit linkedin.com.
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