Account Management Specialist

Role Overview

MCI is a tech-enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and technology solutions. The Account Management Specialist will manage a portfolio of long-term clients, identify new revenue opportunities, and deliver top-tier service.

What You Will Do

Key responsibilities include strategizing and executing account growth plans, building and maintaining relationships with key stakeholders, upselling and cross-selling, and addressing client concerns.

Why It Might Be a Fit

The ideal candidate is highly motivated and dedicated, with 2+ years of experience in account management, B2B sales, or customer success. They should possess excellent communication and interpersonal skills, and a collaborative mindset.

Requirements

• 2+ years of experience in account management, B2B sales, or customer success
• Proven success in physical product sales and account growth
• A strong history of building and maintaining long-term client relationships
• Excellent communication and interpersonal skills
• Ability to manage multiple accounts and projects simultaneously
• Strong problem-solving, organizational, and time management abilities
• A collaborative mindset with the ability to work independently and in teams
• A commitment to exceptional customer service