Lead Customer Onboarding Strategy & Operations Manager

Role Overview

The Lead Customer Onboarding Strategy & Operations Manager will establish, govern, and continuously improve the customer onboarding operating model across U.S. Pharma Distribution. This role serves as the business owner of the onboarding capability, partnering with Product Management, business leaders, and technology teams to define how onboarding works across functions, systems, and customer segments.

What You Will Do

The position is responsible for translating business strategy into scalable operating models, governance structures, decision frameworks, business processes, performance measures, and cross-functional ways of working. Key responsibilities include onboarding strategy & operating model, governance & cross-functional alignment, business process design & continuous improvement, product & business partnership, and organizational readiness & adoption.

Why It Might Be a Fit

Success requires balancing strategic thinking with operational execution while ensuring onboarding continues to evolve as a scalable enterprise capability. The role requires strong leadership through influence, driving alignment across Sales, Customer Onboarding, Credit, Master Data, Compliance, Pricing, Product, and Technology teams.

Requirements

• Bachelor’s degree in degree in Healthcare Administration, Pharmacy, Business, or related field required. Advanced degree preferred.
• Typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications.
• Proven experience leading complex, cross-functional work across business, operational, product, technology, compliance, and commercial stakeholders.
• Experience designing or improving operating models, governance structures, decision frameworks, business processes, performance measures, or enterprise ways of working.
• Strong ability to translate business strategy into actionable plans, roadmaps, dependencies, risks, and measurable outcomes.
• Strong communication, stakeholder management, and influencing skills, including experience working with senior leaders in a matrixed environment.
• Strong analytical and problem-solving skills with the ability to simplify complex work, clarify ownership, and drive practical decisions.

Benefits

• Competitive compensation package
• Annual bonus or long-term incentive opportunities
• Base pay range: $140,200 – $233,600