Director of Digital Expansion (Partner Growth)

Role Overview

The Director of Digital Expansion (Partner Growth) will oversee the running and ongoing development of the Partner Growth Center, responsible for driving automated, AI-first partner growth and retention through integrated self-service, agentic and CRM journeys.

What You Will Do

The key components of the position include overseeing the omnichannel infrastructure design and process teams, setting the direction for partner growth and success at scale, building and scaling the Partner Growth Engine, and leading and developing a team of managers across Omnichannel, Agent Operations and Digital Growth.

Why It Might Be a Fit

The ideal candidate will have a senior track record building and running digital channels and infrastructure at scale, including AI-driven, agentic and self-service, in a global platform environment, and experience building and scaling data-driven models, such as next-best-action and health scoring.

Requirements

• senior track record building and running digital channels and infrastructure at scale
• experience building and scaling data-driven models
• hands-on experience with agentic systems
• success as a manager of managers, building and developing teams with different skills

Tagged as: Data Analysis