Role Overview
The Customer Success Manager will be responsible for building and maintaining relationships with clients, driving full-funnel performance, and owning the narrative while specialists handle execution. They will also be responsible for data storytelling, human in the loop, and the retention system.
What You Will Do
The Customer Success Manager will own relationships that fuel retention, full-funnel performance, content and CRO insight, data storytelling, and the retention system. They will also be responsible for projects, ClickUp, and automation.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience in customer success or account management, a working understanding of SEO and PPC, and comfort with numbers. They will also have experience with AI tools, project management tools, and CRM software.
Requirements
- 3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company or similar B2B service business
- A working understanding of SEO and PPC (Google Ads, Microsoft Ads), plus curiosity and early knowledge of AI search, GEO and AEO
- Comfort with numbers: you can read GA4, Search Console and dashboard data and explain what changed and why
- Proven ability to turn data into a clear, persuasive story for business owners and executives
- Hands-on experience with AI tools such as ChatGPT, Claude or Gemini for research, reporting and communication, plus the judgment to check their output
- Experience running projects in ClickUp or a similar tool (Asana, Monday) and keeping a CRM like HubSpot clean
- Professional fluency in English, written and spoken, with North American clients
To apply for this job please visit measuremarketingresultsinc.applytojob.com.
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