Customer Success Manager — Measure Marketing

Role Overview

The Customer Success Manager will be the trusted partner and main point of contact for clients, responsible for relationships, data storytelling, and project driving. They will own the narrative while specialists handle execution, and use AI to move faster but never hand it the wheel.

What You Will Do

The role involves explaining AI search shifts, reading paid search performance, connecting GEO, AEO, SEO, and PPC to outcomes, and turning data into a monthly value story. The Customer Success Manager will also handle escalations, drive fast fixes, and keep every account moving toward measurable outcomes.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in customer success or account management, a working understanding of SEO and PPC, and the ability to turn data into a clear, persuasive story. They will also be comfortable with numbers, have hands-on experience with AI tools, and be confident in tough conversations.

Requirements

• 3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company or similar B2B service business
• A working understanding of SEO and PPC (Google Ads, Microsoft Ads), plus curiosity and early knowledge of AI search, GEO and AEO
• Comfort with numbers: you can read GA4, Search Console and dashboard data and explain what changed and why
• Proven ability to turn data into a clear, persuasive story for business owners and executives
• Hands-on experience with AI tools such as ChatGPT, Claude or Gemini for research, reporting and communication, plus the judgment to check their output
• Experience running projects in ClickUp or a similar tool (Asana, Monday) and keeping a CRM like HubSpot clean
• Confidence in tough conversations, including pushback, scope creep and at-risk renewals
• Professional fluency in English, written and spoken, with North American clients