Associate Customer Success Manager

Role Overview

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients.

What You Will Do

Manage a high-volume portfolio and use customer insights, thoughtful outreach, and scalable programs to strengthen engagement and retention. Help customers overcome common challenges, reconnect with the platform, and make the most of Medely’s tools.

Why It Might Be a Fit

This is an opportunity to build your Customer Success skills while making a meaningful contribution to a team using technology to address real healthcare staffing challenges.

Requirements

• A minimum of 1-3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role.
• A genuine interest in helping customers solve problems and get more value from a product or service.
• Comfort reviewing data, spotting patterns, and using what you learn to prioritize your work.
• Clear, thoughtful written and verbal communication skills – helping customers get more value from Medely.
• Strong organization and follow-through across multiple accounts and priorities.
• Curiosity about technology and the ability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms.
• A collaborative approach and good judgment about when to resolve an issue yourself and when to bring in a partner.
• The flexibility to balance consistent programs with customer needs that require individual attention.

Benefits

• Competitive Compensation: Based on experience and performance
• Long-term Incentives: 401k
• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
• Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO
• Paid parental leave