Customer Success Manager

Role Overview

As a Customer Success Manager at 626, you will manage assigned customer relationships and work with 626’s Field Service Engineers to ensure a successful service event. You will provide 626’s customers with an exceptional service experience by handling their incoming service requests efficiently, coordinating availability of 626 Field Service Engineers in adherence to service level agreements, and providing excellent customer service.

What You Will Do

Manage accounts for 626 to ensure a positive and stable customer relationship, execute on customer contractual coverages, and provide accurate and detailed customer updates as applicable for all service events and customer requests.

Why It Might Be a Fit

An exemplary Customer Success Manager provides quality customer updates throughout the dispatch and service processes to maximize customer satisfaction. Problem-solving skills, customer service skills, and account management skills are essential for this role.

Requirements

• Problem-solving skills to resolve issues with efficiency and professionalism
• Customer service skills and positivity to enthusiastically promote the 626 brand
• Account management skills to own customer relationship with minimal oversight
• Ability to relay information in a fast-paced environment
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Knowledge of computers for scheduling and other dispatching duties
• 2+ years of experience in a high-volume customer service role preferred
• Prior experience working in a Field Service / Equipment Maintenance industry is a plus

Benefits

• Health & Wellness
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Company-Paid Life Insurance
• Company-Paid AD&D Insurance
• Supplemental Life Insurance
• Company-Paid Short-Term Disability
• Long-Term Disability
• Paid Time Off (PTO)
• Paid Holidays
• Bereavement Leave
• Jury Duty Leave
• Paid Parental Leave