Director of Revenue Operations

Role Overview

The Director of Revenue Operations is a strategic leader responsible for designing, optimizing, and governing the operational infrastructure that enables predictable revenue growth, customer retention, and commercial excellence. This role serves as the operational backbone of the commercial organization, ensuring sales, marketing, and customer experience operate through integrated processes, trusted data, actionable analytics, and scalable technology.

What You Will Do

Lead annual revenue planning, territory design, quota development, and capacity modeling. Develop revenue forecasts and scenario analysis that support executive decision-making. Monitor pipeline health and velocity, sales productivity, and revenue performance against organizational objectives.

Why It Might Be a Fit

The successful candidate will combine strategic thinking with operational execution, building the systems, insights, and disciplines necessary to improve commercial performance while enabling data-driven decision making across the organization.

Requirements

• Bachelor’s degree in business, finance, analytics, or a related field.
• 10+ years of progressive experience in revenue operations, sales operations, commercial operations, business operations, or related leadership roles.
• Demonstrated success supporting both sales and customer success organizations.
• Experience implementing and optimizing CRM and commercial technology platforms.
• Strong background in forecasting, analytics, reporting, and operational process improvement.
• Proven ability to influence executive leaders and drive cross-functional initiatives.
• Experience leading organizational change and scaling commercial operations in a growth-oriented business.
• Experience within B2B services, healthcare services, logistics, or other recurring revenue environments.
• Experience supporting organizations with complex enterprise sales and long-term customer relationships.
• Knowledge of customer success methodologies, recurring revenue models, and net revenue retention metrics.
• Deep understanding of healthcare operations and service delivery models.
• Strong project management skills, with experience managing cross-functional teams in complex environments.
• Excellent communication, negotiation, and executive relationship-building skills.
• Experience with CRM and marketing automation platforms.

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Paid time off to recharge
• 401(k) to help you plan for the future
• Discretionary bonus