Customer Success Manager

Role Overview

Manage a portfolio of customer relationships, support their performance, and help identify opportunities for growth. Use data and customer insights to develop success plans, identify risks and growth opportunities, and coordinate with internal teams.

What You Will Do

Own the day-to-day customer relationship, develop a deep understanding of each customer’s business, and translate these into growth opportunities. Provide clear and accurate technical guidance to support timely integrations, monitor customer performance, and identify risks, opportunities, and areas for optimisation.

Why It Might Be a Fit

You’ll love it here if you’re someone who takes initiative, cares about the customer, and likes working collaboratively across teams.

Requirements

• Proven experience in Customer Success or Account Management
• Strong commercial awareness, strategic thinking, and problem-solving capabilities
• Exceptional communication and interpersonal skills
• Ability to manage multiple priorities and coordinate effectively across teams
• Confidence in using CRM software and data analysis tools
• Ability to adapt based on evolving market conditions, customer needs, and internal capabilities

Benefits

• Generous and flexible annual leave allowance
• Health Insurance
• Paid Family Leave