Role Overview
The Customer Success Manager will be responsible for pre-sales support, operation scheme design, promotion and training, demand insight and scheme optimization, product trial, and case output.
What You Will Do
The Customer Success Manager will design and explain pre-sales schemes, identify customer needs, develop personalized solutions, and take responsibility for customer system usage rate.
Why It Might Be a Fit
The ideal candidate will have more than 5 years of experience in the beauty industry, with excellent analytical and structured problem-solving skills, good communication skills, and a good understanding of customer needs.
Requirements
- more than 5 years of experience in the beauty industry
- at least 3 years of experience in operating positions
- excellent analytical and structured problem-solving skills
- good communication skills
- logical thinking
- good understanding of customer needs
- excellent training skills
- outstanding cross-functional and cross-regional coordination skills
- ability to collect system usage data
- analyze customer operation health
- produce professional project progress reports and value evaluation reports
- outstanding customer service awareness
- keen insight into user experience
To apply for this job please visit linkedin.com.
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