Role Overview
The Customer Operations Manager will own the systems, data, and processes that keep the Customer Success organization running efficiently. They will work closely with the Sr. Customer Success Operations Manager and cross-functionally with CSMs, Renewals, and Onboarding teams to ensure reporting is accurate, tools are configured correctly, and workflows move smoothly.
What You Will Do
The Customer Operations Manager will build and maintain recurring reports and dashboards, pull and clean data from CS platforms, own day-to-day administration of CS platforms, document and refine workflows, own renewal tracking and reporting, coordinate onboarding operations tasks, and partner with CSMs, Renewals, and Onboarding teams on ad hoc projects.
Why It Might Be a Fit
The ideal candidate will have 4+ years of experience in a data, operations, or customer-facing support role, proficient working in spreadsheets/Excel, and working proficiency with at least one CRM/CS platform.
Requirements
- 4+ years of experience in a data, operations, or customer-facing support role
- Proficient working in spreadsheets/Excel
- Working proficiency with at least one CRM/CS platform (Salesforce, Gainsight, HubSpot, Zendesk, or similar)
- Strong attention to detail and organizational skills
- Clear written and verbal communication skills
- Genuine curiosity about how Customer Success operations and SaaS businesses work
To apply for this job please visit jobs.ashbyhq.com.
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