Customer Experience Representative

Role Overview

Join Mercado Livre in democratizing commerce and financial services to transform people’s lives in Latin America. As a Customer Experience Representative, you will inspire confidence in people who use our platform, generating extraordinary experiences.

What You Will Do

Provide an excellent customer experience to our users, answering their questions and responding to their inquiries by phone, email, or chat. Reach quality goals, add value to the people we serve, and transfer opportunities for improvement detected in the operations performed by those who use the site to optimize the experience on the platform.

Why It Might Be a Fit

We offer a challenging, dynamic, and innovative work environment where you can be responsible for exciting projects, work in a team with excellent professionals, and enjoy an excellent work climate.

Requirements

• Have a higher education degree in Administration, Human Resources, Accounting, Economics, Marketing, and related areas
• Have experience in customer service via phone or chat
• Be able to handle goals and metrics
• Have ease with technology (Google systems and tools)

Benefits

• Being part of an entrepreneurial company
• Being the protagonist of your development in an environment of opportunities, learning, growth, expansion, and challenging projects
• Sharing and learning in a team with excellent professionals and specialists
• An excellent work climate, with everything you need to live a great experience