Senior Analyst – Customer Experience Improvement

Hybrid Full TimeBrazilMercado Livre Brasil

Role Overview

Analyze data and indicators to identify user journey friction points and guide improvements that make processes simpler and more efficient.

What You Will Do

Anticipate and solve user problems, identify opportunities in processes, services, and products, and eliminate friction from the source.

Why It Might Be a Fit

Lead continuous improvement initiatives, quantify friction, and co-create solutions with Product and Business to improve user experience.

Requirements

  • Learn quickly from challenges
  • Maximize your potential with technology and GenAI
  • Be passionate about stepping out of your comfort zone, giving your best, overcoming your own limits, and taking on new challenges in a healthy, happy, and fun environment.
  • Use SQL, Excel, and presentations to organize data, analyze indicators, and communicate clear conclusions.
  • Demonstrate strong analytical capacity to interpret metrics, investigate root causes, resolve problems, and guide improvements; apply AI tools in your work.
  • Bring Spanish language knowledge as a differentiator to interact with Latin American teams.

To apply for this job please visit linkedin.com.

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