Customer Success Manager

Role Overview

The Customer Success Manager will be the primary point of contact for customers, building long-term relationships and advocating for customer needs. They will work closely with the product team to ensure timely and successful delivery of solutions.

What You Will Do

The role involves developing a trusted advisor relationship with key accounts, forecasting and tracking key account metrics, and driving upsells within the existing customer base.

Why It Might Be a Fit

The ideal candidate will have prior account management experience, compliance/web3/blockchain experience, and early-stage startup experience. They should be a creative problem solver with strong relationship and people management capabilities.

Requirements

• At least 3 years of prior account management experience
• Previous compliance/web3/blockchain experience
• At least 1 prior early-stage startup experience
• Proven ability to upsell with exceptionally strong relationship and people management capabilities
• Fluent in English

Benefits

• Excellent health insurance
• Flexible time off
• Learning & development initiatives
• Hours designed to provide work/life balance
• Team-building sessions
• Mental health discussions
• Industry-leading compensation
• Generous equity