Senior Director, Customer Experience

Role Overview

The Director of Customer Experience is responsible for the strategic leadership, evolution, and performance of two enterprise loyalty programs, overseeing loyalty program technology platforms, promotions strategy, and the digital engagement and CRM marketing technology ecosystem.

What You Will Do

Leadership & Program Ownership, Loyalty Program Strategy & Promotions, Loyalty Technology Platform & Roadmap Development, Digital Engagement & CRM Technology Leadership, Customer Journey Experience Management, Analytics, Reporting & Performance Management, Vendor & Operational Management

Why It Might Be a Fit

This leader blends customer strategy, marketing technology, analytics, and operational excellence to create next-generation loyalty programs that deepen provider and consumer relationships while enabling measurable business impact.

Requirements

• Bachelor’s degree in marketing, Technology or comparable field
• 12+ years of relevant work experience
• Knowledge of Salesforce core platforms

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) match
• Paid holidays
• Vacation time
• Sick leave
• Life insurance
• Disability insurance