Role Overview
Lead the regional Sales Support team, ensuring excellence in customer service, order processing, and sales support operations. Work closely with Sales, Operations, and Finance teams to strengthen the order-to-delivery process.
What You Will Do
Manage call desk and order management technologies, drive measurable improvements in customer service outcomes, resolve escalated customer issues, and support team development.
Why It Might Be a Fit
Proven experience leading high-performing teams, strong coaching and communication skills, and a customer-first mindset are required.
Requirements
- Degree in Business, Sales, Marketing, or a related field
- 3 to 5 years of progressive experience in sales, customer service, or sales support
- Proven experience leading high-performing teams
- Strong coaching, communication, and performance management skills
- Exceptional organizational and prioritization capabilities
- Customer-first mindset with strong problem-solving and relationship-building skills
- Experience collaborating across multiple departments
- Proven ability to lead teams through change
- Proficiency with Microsoft Office Suite and experience working with SAP ERP or similar enterprise systems
Benefits
- Competitive base pay
- Annual profit-sharing program
- Comprehensive benefits package including health, dental, and vision coverage
- Retirement savings plan with company match
- Opportunities for professional growth and leadership development
To apply for this job please visit phe.tbe.taleo.net.
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