Assistant Director Dedicated to Customer Experience

Role Overview

As a Customer Experience Leader, you will play a key role in transforming customer experience within the METRO France Halles. Your missions are structured around four major axes: developing client relationships, piloting commercial performance, ensuring team development, and managing a pluridisciplinary team.

What You Will Do

You will deploy innovative commercial action plans, analyze performance indicators, implement action plans to improve the client journey, and ensure the organization of the perimeter to guarantee the best commercial experience for clients.

Why It Might Be a Fit

You will have the opportunity to reinvent tomorrow’s catering, work in a motivating and challenging atmosphere, and have a passion for the product and proximity with clients, local partners, and other sales points.

Requirements

• managerial and commercial experience in a B to B or B to C universe
• relational, communication, organizational, priority management, and result-oriented skills
• skills in terms of activity management, performance tracking, project management
• appetite for the professional distribution domain and the taste for the food universe
• passion for gastronomy and the culture of the terroir
• mastery of the Pack office and ease with the digital domain (example: CRM…)

Benefits

• competitive salary package
• 15% discount on purchases in our METRO Halles
• special leave (seniority, paternity, menstrual…)
• 60% transportation reimbursement & mobility aid
• Sundays off