Account Manager/Team Lead

Role Overview

This role combines hands-on execution, commercial ownership, and team leadership to ensure customers are serviced accurately, efficiently, and within SLA, while continuously improving Gross Profit Margin (GPM) and identifying expansion opportunities.

What You Will Do

Key responsibilities include customer ownership and relationship management, service delivery, KPIs & SLA accountability, commercial ownership & Gross Profit Margin (GPM), reporting, analysis & insight, marketing, education & customer communication, and team leadership & development.

Why It Might Be a Fit

The ideal candidate will have strong customer-facing skills, commercial acumen, and leadership abilities, with a focus on driving revenue growth, improving Gross Profit Margin, and developing a high-performing team.

Requirements

• Bachelor’s degree
• 5+ years of experience in account management or a related field
• Strong customer-facing skills and commercial acumen
• Leadership abilities and experience managing a team

Benefits

• 401(k) matching
• Health insurance
• Home office stipend
• Paid time off