Knowledge Management Enablement Manager

Role Overview

Join HSBC as a Knowledge Management Enablement Manager to support the adoption of knowledge management and knowledge-intelligence standards across Risk and Compliance Value Streams.

What You Will Do

Support change and adoption of knowledge management and knowledge-intelligence standards, work with Value Streams to translate knowledge and unstructured-data needs into governed designs, and help track and report adoption of the knowledge layer across Value Streams.

Why It Might Be a Fit

Ideal candidate will bring experience in knowledge management, information architecture, or data and content strategy, and demonstrate familiarity with RAG, semantic search, or related knowledge-intelligence concepts.

Requirements

• Experience or strong interest in knowledge management, information architecture, or data and content strategy
• Familiarity with RAG, semantic search, or related knowledge-intelligence concepts
• Ability to translate business needs into governed delivery designs
• Effective working relationships with stakeholders across Value Streams, product owners, AI leads, and central enablement teams
• Comfortable working with unstructured data requirements and knowledge standards in a governed environment
• Financial services experience, with exposure to Risk and Compliance desirable but not essential
• Willingness to learn, collaborate, and develop expertise in knowledge management enablement and emerging AI-related capabilities