customer experience manager

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Requirements

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
• Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
• Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Manage and execute the shrink and safety programs
• Cross train in Custom Framing selling and production
• Lead the delivery of high-quality custom framing solutions to our customers on time

Benefits

• health insurance
• paid time off
• tuition assistance
• employee discounts