Director, Transportation Revenue Operations

Overview

A growing North American transportation and logistics organization is seeking a strategic Billing Operations leader to oversee a high-volume, multi-stream billing environment.

Reporting to the CFO, this role will lead initiatives focused on process optimization, automation, operational scalability, controls, and cross-functional alignment across the business.

This opportunity is ideal for someone who enjoys improving workflows, leading operational change, and building scalable processes within a fast-paced environment.

Responsibilities

• Lead and develop the Billing Operations function, including team leadership, performance management, and day-to-day operations
• Drive process improvement, automation, and workflow optimization initiatives to improve billing accuracy, efficiency, and scalability
• Establish and enhance billing controls, governance processes, reporting, and standardized operating practices
• Partner cross-functionally with Finance, Operations, Transportation, Customer Service, and Technology teams to improve end-to-end processes
• Support system enhancements, operational transformation initiatives, and process redesign projects
• Develop KPIs, dashboards, and reporting to improve visibility into billing performance and revenue integrity
• Identify operational inefficiencies and implement scalable solutions that support continued growth
• Support forecasting, audit requirements, and executive-level reporting

Qualifications

• Leadership experience within Billing Operations, Revenue Operations, Finance Operations, Shared Services, or Order-to-Cash environments
• Experience leading teams within high-volume, transaction-driven organizations
• Strong background in process improvement, operational transformation, workflow optimization, and billing controls
• Experience working cross-functionally with operational and financial stakeholders
• Exposure to ERP, billing, revenue management, or operational systems
• Strong analytical, communication, and stakeholder management skills
• Proven ability to lead change and improve operational performance within a growing organization

Preferred Experience

• Transportation, logistics, 3PL, supply chain, distribution, or other operationally complex environments
• Automation initiatives, shared services, system implementations, or continuous improvement programs such as Lean or Six Sigma

What Success Looks Like

• Improved billing accuracy, efficiency, and scalability
• Stronger operational alignment between finance and business teams
• Reduced manual processes through automation and workflow improvements
• Enhanced reporting, controls, and revenue visibility
• A high-performing team positioned to support future growth