Customer Experience Manager

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes, maintain store recovery standards, and deliver friendly customer service.

Requirements

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
• Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• employee discounts