Customer Experience Manager

Customer Experience Manager at Michaels Companies Inc. Deliver customer centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs. Plan and lead execution of class and in-store events. Manage shrink and safety programs and assist with cash reconciliation and bank deposits. Train and coach the customer experience team to achieve results and participate in the performance management process.

Requirements

• Retail management experience
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts