Customer Experience Manager PT-1

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes and maintain store recovery standards.

Requirements

• Manage and deliver effective front-end operations and expectations
• Lead the omnichannel processes
• Maintain store recovery standards
• Ensure all front end policies and procedures are followed
• Plan and lead the execution of class and in-store events
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Assist with inventory processes
• Train, observe, and coach the customer experience team
• Serve as Manager on Duty
• Participate in the truck unloading and stocking processes
• Manage and execute the shrink and safety programs
• Cross train in Custom Framing selling and production

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts