Full-time Customer Experience Manager

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Requirements

• Manage and deliver effective front-end operations and expectations
• Lead the omnichannel processes
• Maintain store recovery standards to deliver our Brand Promises
• Deliver friendly customer service
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Ensure all front end policies and procedures are followed
• Plan and lead the execution of class and in-store events in accordance with Company programs
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
• Serve as Manager on Duty (MOD)
• Cross train in Custom Framing selling and production
• Manage and execute the shrink and safety programs

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Employee discounts
• Four Day Work Week