Part Time Customer Experience Manager

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes and maintain store recovery standards to deliver our Brand Promises.

Requirements

• Manage and deliver effective front-end operations and expectations
• Lead the omnichannel processes
• Maintain store recovery standards
• Deliver friendly customer service
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
• Ensure execution of Company policies and standards
• Holding them accountable for store conditions and results
• Plan and lead the execution of class and in-store events
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Assist with inventory processes
• Train, observe, and coach the customer experience team
• Serve as Manager on Duty (MOD)
• Acknowledge customers, help locate the product and provide solutions
• Manage and execute the shrink and safety programs
• Cross train in Custom Framing selling and production
• Lead the delivery of high-quality custom framing solutions
• Participate in the truck unloading and stocking processes

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts