Role Overview
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.
What You Will Do
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. Ensure execution of Company policies and standards, holding team accountable for store conditions and results. Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Why It Might Be a Fit
Requires 3+ years retail leadership experience. The role involves training, coaching, and developing team members through structured TM onboarding and ongoing skill-building across assigned departments. Work hours include nights, weekends and early mornings. Benefits include 401(k) with employer match, medical, dental, and vision coverage, employee discounts, and tuition assistance.
Requirements
- 3+ years retail leadership experience
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts
- Access to partner discount programs
To apply for this job please visit michaels.wd5.myworkdayjobs.com.

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