Sales Manager

Role Overview

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

What You Will Do

Assist the Store Manager in leading adherence to Standard Operating Procedures and Company programs. Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. Provide Manager-on-Duty coverage, maintain floor leadership, and ensure accurate use of POS and Self-Checkout systems. Oversee the Balloons business, birthday party operations, and other in-store programs, and champion the Loyalty Rewards Program and MCC/Extend services.

Why It Might Be a Fit

This role requires 3+ years of retail leadership experience and a passion for driving sales and customer engagement. You will have the opportunity to train, coach, and develop team members, and contribute to a creative and celebratory environment. The position involves standing for long periods, lifting up to 25-50 pounds, and working nights, weekends, and early mornings. Benefits include 401(k) with employer match, medical, dental, and vision coverage, employee discounts, and tuition assistance.

Requirements

• 3+ years retail leadership experience
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
• Ability to climb ladders or step stools to stock and retrieve products
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends and early mornings

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs