Customer Operations Advisor

Role Overview

This is a Customer Operations role supporting the NA Market. Customer facing role accountable for backlog management to support customer requirements and enable HPs financial objectives.

What You Will Do

Acts as a first point of contact for solving and delivering solutions to customer inquiries. Manages the backlog through digital tools and tracks end-to-end process.

Why It Might Be a Fit

Provide data-based solutions and recommendations to drive business decisions. Contributes to efforts to optimize current processes and accountable for driving cross-functional metric actions.

Requirements

• First level university degree or equivalent experience
• 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management)
• Self-driven mindset
• Strong and assertive communication skills
• Mastery in English
• Problem-solving with analytical mindset
• Efficient time management and clear prioritization structure
• S4-SAP, Order To Cash processes knowledge are preferred
• Intermediate knowledge of Microsoft Office (Excel, PowerPoint, etc.)
• Emotional intelligence, growth mindset and resiliency
• Strong teamwork