Customer Operations Global Account

Role Overview

This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams.

What You Will Do

Handles and resolves customer issues, maintains clear communication with customers, and collects and analyzes customer feedback to identify trends and areas for improvement.

Why It Might Be a Fit

The role requires effective communication, results orientation, learning agility, digital fluency, and customer centricity, and impacts the immediate team by providing analysis of information and limited project direction input.

Requirements

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline
• Typically has 2-4 years of work experience in customer relationship management (CRM), customer service, customer experience management, account management, or a related field
• Portuguese required