Customer Operations Specialist II

Role Overview

Applies intermediate level of subject matter knowledge to solve common business issues, working on problems of moderately complex scope. Acts as an informed team member providing analysis and limited project direction input.

What You Will Do

Acts as a first point of contact for regular customer accounts, resolves operational issues, engages with other functions to resolve issues, and trains team members.

Why It Might Be a Fit

Requires intermediate communication skills, problem-solving and analytical skills, and ability to structure and apply organizational skills to manage daily operational issues.

Requirements

• First level university degree or equivalent experience
• Typically 2-4 years of related experience
• Intermediate communication skills
• Intermediate understanding of moderately complex internal operational issues
• Developed problem-solving and analytical skills
• Broad knowledge of the end-to-end process of sales operations
• Developing knowledge of local legal compliance issues
• Demonstrated teamwork and collaboration skills