Role Overview
The Customer Experience Program Manager will lead a portfolio of high-impact initiatives focused on improving the health, resiliency, and operational maturity of Microsoft’s most critical customer workloads. This role requires strategic thinking, situational judgment, and strong execution.
What You Will Do
The Customer Experience Program Manager will drive measurable improvements in customer health through proactive risk identification, data-driven assessments, and targeted resiliency improvements. They will also analyze customer architectures and operational patterns to identify gaps and recommend actions that improve reliability and operational maturity.
Why It Might Be a Fit
Success in this role requires technical depth, executive-level communication, and the ability to operate across ambiguity – turning complex customer challenges into scalable solutions that improve the Microsoft Cloud for all.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Data Science/Analytics, Math, Business, or related field
- 4+ years of experience in the technology industry, cloud, product/technical program management, and/or customer experience engineering
To apply for this job please visit apply.careers.microsoft.com.
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