Customer Success Account Management Leader

On Site Full TimeJohannesburg, Gauteng, South AfricaMicrosoft

Role Overview

Lead a team of Customer Success Account Managers to deliver customer outcomes and business results across a diverse portfolio by strengthening customer health, accelerating cloud adoption, and advancing AI transformation.

What You Will Do

Lead a team of Customer Success Account Managers to deliver customer outcomes and business results across a diverse portfolio by strengthening customer health, accelerating cloud adoption, and advancing AI transformation.

Why It Might Be a Fit

Empower your team to navigate complexity, prioritize effectively, and deliver measurable impact across customer health, cloud adoption, and AI transformation initiatives.

Requirements

  • Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
  • 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • Project Management Institute (PMI) or equivalent Project Management certification
  • Prosci or equivalent certification

Benefits

  • Dental insurance
  • Vision insurance
  • Medical insurance
  • Paid holidays
  • Retirement plan

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