Customer Success Account Management

Role Overview

The CSAM is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities. The role operates within a pod model and contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation.

What You Will Do

Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks, maintain deep, current account context, detect risks and upcoming deliveries, and track delivery and milestone progress with partners and CSAs.

Why It Might Be a Fit

This is a talent-engine role that requires AI-first, customer-facing skills, strong written and verbal communication, and experience in program management, customer-facing operations, technology delivery, or analytics.

Requirements

• Bachelor’s degree (any discipline) or equivalent early-career experience
• Legally authorised to work in the location where this role is based
• 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics
• Strong written and verbal communication in English plus the language(s) required for the assigned hub, Polish

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Stock options