Role Overview
As a Customer Success Account Management (CSAM) Manager, you lead and develop customer success organizations responsible for delivering customer success, business outcomes, and long-term value realization across a significant portfolio, geography, or organizational scope.
What You Will Do
You will drive organizational performance through executive leadership, business governance, talent development, and cross-Microsoft collaboration, establishing high standards for customer engagement, customer success planning, value realization, and business execution.
Why It Might Be a Fit
This opportunity will allow you to shape organizational direction, develop future leaders, influence customer success practices across a broader ecosystem, and drive lasting impact through leadership that scales beyond your direct span of control.
Requirements
- Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
- 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
To apply for this job please visit apply.careers.microsoft.com.
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