Role Overview
The Customer Experience & Success organization empowers customers to accelerate business value through differentiated customer experiences. The Customer Success Account Manager will be responsible for the end-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
What You Will Do
The Customer Success Account Manager will support foundational relationships with key customer stakeholders, align customer success plans with account plan priorities, and develop bookable programs of work. They will also support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities.
Why It Might Be a Fit
The ideal candidate will have a strong technical expertise, business acumen, and industry perspectives, with a willingness to travel between 25% – 50%. They will be responsible for empowering customers to achieve more by accelerating their value realization across Digital Cloud platforms.
Requirements
- Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
- Solid years of professional experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- German language proficiency at minimum C1 level and English proficiency at minimum B1/B2 level
- Willingness to travel between 25% – 50%
To apply for this job please visit apply.careers.microsoft.com.
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