Customer Success Account Manager – Global accounts

Role Overview

As a Customer Success Account Management (CSAM) Manager, you will lead a high performing team of Customer Success Account Managers in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This role has direct people management responsibility for CSAM’s, has overall accountability for their team’s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders.

What You Will Do

You will lead by example to proactively develop relationships to further Microsoft’s customer success goals with key customer, partner, and internal contacts. You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.

Why It Might Be a Fit

This role requires 6+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience. Preferred qualifications include 12+ years of experience and 5+ years of relevant work experience within the customer industry.

Requirements

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
• 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification