Customer Success Account Manager

Role Overview

The CSAM (IC1) is an early-in-career Customer Success Account Manager who supports the delivery of standardised customer success activities across Customer Health, Cloud Adoption, AI Transformation and Unified Success. Working alongside more experienced CSAMs, the CSAM IC1 contributes to the successful execution and orchestration of agreed customer success priorities and activities.

What You Will Do

Support customers across three core Customer Success Plan priorities: Customer Health, Cloud Acceleration and AI Transformation. Complete assigned activities accurately and within agreed timescales, proactively raising risks, blockers or exceptions and seeking appropriate guidance where required.

Why It Might Be a Fit

The role provides an opportunity to build customer success capability and experience while contributing to measurable customer outcomes across Customer Health, accelerating Cloud Adoption, AI Transformation, and the health and growth of customers’ Unified Success engagements.

Requirements

• Bachelor’s degree in any discipline, or equivalent relevant experience gained through employment, apprenticeships, internships or other early-career pathways.
• Typically, 2 years of professional experience, which may include customer-facing roles, programme or project management, technology delivery, or other relevant experience.
• Demonstrated confidence in using AI tools and AI-first ways of working to support productivity, insight generation, communication and day-to-day activities.
• Strong written and verbal communication skills in English, with the ability to communicate clearly and confidently with a range of stakeholders.
• Effective presentation and collaboration skills, with a willingness to learn, seek feedback and build confidence in customer-facing environments.

Benefits

• Dental insurance
• Vision insurance
• Certain roles may be eligible for benefits and other compensation.