Customer Success Account Manager

Role Overview

The Customer Success Account Manager delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities within a pod model. The role contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation.

What You Will Do

Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks, support agent and Copilot adoption motions, and maintain deep, current account context across the pod’s defined portfolio.

Why It Might Be a Fit

This role is suitable for early-in-career professionals with a growth mindset, who are eager to make a meaningful impact and thrive in a fast-paced, digital-first environment.

Requirements

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience
• 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics
• Coursework or experience in program management, business operations, or an MBA in progress or completed
• Exposure to enterprise software, cloud platforms, or B2B customer success
• Experience working in pod, squad, or matrixed team structures
• Demonstrated comfort with AI tools and AI-first ways of working

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship
• Relocation assistance