Customer Success Account Manager

Role Overview

As a Customer Success Account Manager, you will be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. You will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes.

What You Will Do

You will be responsible for building customer, partner, and internal stakeholder engagement models, managing and/or supporting foundational relationships with key customer stakeholders, and developing customer relationships beyond the current Unified Support contract consumers.

Why It Might Be a Fit

You will be a good fit for this role if you are passionate about cloud technology and IT Service Management, enjoy helping customers maximize the value of Microsoft products and services, and are motivated by partnering with customers to bring their strategic goals to life and drive meaningful cloud transformation.

Requirements

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
• 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification