Director, Customer Success Account Management

Role Overview

As a Director of Customer Success Account Management, you will lead a team of Customer Success Account Managers to deliver customer outcomes and business results across a diverse portfolio. You will own portfolio performance, build and maintain trusted relationships with customer stakeholders, and influence cross-functional teams to align resources and deliver integrated customer success strategies at scale.

What You Will Do

Lead a team of Customer Success Account Managers, own portfolio performance, build and maintain trusted relationships with customer stakeholders, and influence cross-functional teams to align resources and deliver integrated customer success strategies at scale.

Why It Might Be a Fit

This role requires a proven track record in pipeline and business management, experience managing teams of consultants or customer success professionals, and a passion for Life Sciences and Medical Technology. You will be accountable for delivering predictable customer and business outcomes, leading executive engagement, and driving portfolio performance.

Requirements

• Master’s Degree in Business, Engineering, Technology, or related field
• 4+ years related work experience
• Experience managing teams of consultants or customer success professionals
• Proven track record in pipeline and business management
• Experience in or passion for Life Sciences and Medical Technology

Tagged as: Pipeline Management