Director, Relationship Marketing Ops & Capabilities

Role Overview

The Director, RM Operations & Capabilities leads the strategy, design, and evolution of capabilities that make RM Operations simpler, more scalable, intelligent, and effective. This leader integrates capability development, end-to-end process transformation, operational excellence, knowledge, automation, and agentic AI to modernize work across RM Operations.

What You Will Do

Define and own the RM Operations capability strategy and multi-horizon roadmap aligned to business priorities and the evolving operating model. Lead end-to-end process architecture and transformation across critical RM Operations workflows.

Why It Might Be a Fit

The ideal candidate has extensive experience leading business operations, transformation, process excellence, product/program management, capability development, or related disciplines, and a strong understanding of AI, automation, emerging agentic experiences, and their application to business operations.

Requirements

• Bachelor’s Degree in Business, Marketing, Communications, Finance, Engineering, or related field
• 10+ years of marketing operations, program management, project management, or related experience
• Extensive experience leading business operations, transformation, process excellence, product/program management, capability development, or related disciplines
• Strong understanding of AI, automation, emerging agentic experiences, and their application to business operations
• Experience translating business problems into scalable process, technology, data, or automation solutions
• Proven ability to lead complex transformation initiatives involving multiple stakeholders and organizational dependencies
• Strong executive communication, strategic thinking, and influence skills
• Demonstrated ability to operate effectively across business and technical teams in ambiguous, rapidly evolving environments
• Strong orientation toward measurable business outcomes, adoption, and continuous improvement
• Experience designing AI-enabled or automation-enabled operating models
• Experience with Lean, Kaizen, Six Sigma, process engineering, or comparable operational excellence methodologies
• Experience with knowledge management, workflow orchestration, business process management, or employee experience design
• Experience defining capability roadmaps and managing transformation portfolios
• Familiarity with responsible AI, privacy, security, governance, and compliance considerations associated with enterprise AI adoption