Marketing Technology Manager, eCommerce Customer Experience

Role Overview

The Marketing Technology Manager will drive the strategy for the marketing tools and content and catalog management platform used by the OCE team to run marketing on Microsoft’s online store. This role connects platform capabilities with operational execution by validating new features before release, translating new capabilities into scalable ways of working, and building low-code and web-based workflow applications that reduce friction for the OCE team.

What You Will Do

The responsibilities of this role include leading the operations strategy for the content and catalog management system, establishing and maintaining a shared understanding of tools, workflows, and standard operating procedures across FTE and supplier teams, defining, running, and approving end-to-end testing of new platform features, and conducting deep dives into existing authoring workflows.

Why It Might Be a Fit

The successful candidate will combine deep expertise in marketing technology with practical software development skills to help the team achieve its vision of a frontier operating model across launches, campaigns, and global content updates.

Requirements

• Bachelor’s degree in computer science, Information Systems, Computer Science, Engineering, or related field
• 2+ years of experience in Marketing Technology, Technical consulting, Content Management Systems, eCommerce Operations, or related experience
• Hands-on experience setting up and running enterprise or headless content and catalog management platforms
• Hands on experience in building and maintaining front-end tools, back-end integrations, and automated build, test, and validation workflows
• Working knowledge of front-end technologies (HTML, CSS, JavaScript) and component-based design
• Experience with APIs and JSON, including testing and validating integrations with marketing tools
• Understanding of back-end integrations and data flows between content, catalog, product information, and commerce systems
• Experience in building test frameworks, running end-to-end and regression testing, and owning release readiness and go/no-go decisions for production
• Experience building low-code applications, automations, or plugins to solve workflow problems
• Working knowledge of SQL, Excel, or Power BI for analyzing workflow effort and performance
• Experience with cloud platforms (Azure preferred) and automated build, test, and release tools such as Azure DevOps or GitHub Actions