People Operations Services Lead – Offboarding EMEA

Role Overview

The People Operations Center of Excellence enables People Operations services at scale. The EMEA Offboarding team manages end-to-end employee exits across around 50 countries and many different legal and regulatory environments.

What You Will Do

As a People Operations Services Lead – Offboarding EMEA, you will be the team’s senior escalation point and the owner of how offboarding works across EMEA. You will take on the most complex and sensitive cases yourself and decide how they are resolved.

Why It Might Be a Fit

The role requires sound judgement, deep process thinking and the ability to influence without authority. You will work across Field HR, PC&E, Payroll, Benefits, Mobility, Legal, engineering and vendors, and settle disagreements by building agreement rather than escalating.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Operations or a related field.
• Demonstrable experience in HR Operations, HR Services or a related field.
• Proven experience managing escalations and complex or sensitive HR cases from start to finish, such as involuntary terminations, restructures or legally sensitive exits, with sound judgement and discretion.
• Experience designing, documenting and improving end-to-end HR processes in a shared services or multinational environment.
• Hands-on experience with AI and automation tools (for example Microsoft Copilot, AI agents or Power Platform) and the ability to find and design practical AI use cases in HR operations.
• Experience leading or contributing significantly to transformation, system or process change projects, from requirements through testing to adoption.
• Strong understanding of compliance, with the ability to apply local labour law, global policies and data privacy (GDPR) requirements to operations.
• Excellent stakeholder management, influencing and communication skills, including with senior business leaders and other HR teams.
• Fluent English, spoken and written.