Platform Operations Manager – Digital Commerce & Marketing Technology

Role Overview

The Platform Operations Manager will serve as the primary business-side technical administrator for assigned enterprise SaaS platforms, ensuring employees, vendors, and external partners have secure, compliant, reliable, and efficient access to the technologies required to deliver business outcomes.

What You Will Do

The role requires someone comfortable working directly within platform administration consoles, configuring access and permissions, troubleshooting technical issues, supporting integrations, and implementing operational controls.

Why It Might Be a Fit

The ideal candidate combines practical, hands-on SaaS administration experience with expertise in identity and access management, platform configuration, security and privacy controls, operational excellence, vendor management, and cross-functional leadership.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Business, Engineering, or related field
• 5+ years of experience in enterprise SaaS administration, platform operations, enterprise application operations, IT operations, identity management, or a related technical discipline
• Demonstrated hands-on experience administering enterprise SaaS applications, including platform configuration, user administration, permissions management, operational support, maintenance, and troubleshooting
• Practical knowledge of identity and access management concepts, including RBAC, SSO, user provisioning and deprovisioning, least-privilege access, and permission lifecycle management
• Experience troubleshooting platform configuration, authentication, authorization, integration, or operational issues in an enterprise technology environment
• Experience implementing or maintaining standardized operational procedures, platform controls, and technical documentation
• Experience collaborating with Engineering, Security, Privacy, Product, IT, or business stakeholder teams to maintain secure and reliable technology operations
• Analytical, technical problem-solving, organizational, documentation, and cross-functional communication skills
• Hands-on experience administering enterprise SaaS platforms supporting digital commerce, marketing technology, customer engagement, content management, customer data, analytics, or related business operations
• Experience with technologies such as Adobe Commerce, Adobe Experience Manager, Product Information Management (PIM) systems, Customer Data Platforms (including Hightouch), marketing automation platforms (including Braze), analytics solutions, or customer service platforms
• Experience configuring and supporting Microsoft Entra ID, SAML/OIDC-based SSO, SCIM provisioning, group-based access controls, RBAC, separation-of-duties controls, and automated identity lifecycle management
• Familiarity with REST APIs, webhooks, platform connectors, integration monitoring, and SaaS troubleshooting
• Experience automating administrative workflows using scripting, platform APIs, identity tools, or workflow automation solutions
• Experience managing incidents, releases, configuration changes, operational readiness, and lifecycle processes across enterprise SaaS applications
• Experience implementing security and privacy controls, supporting access certifications, and maintaining audit-ready documentation
• Familiarity with GDPR, CCPA, SOC 2, ISO 27001, Zero Trust principles, accessibility standards, and enterprise governance frameworks
• Demonstrated experience leading complex cross-functional technology or operational initiatives, establishing clear accountability, and delivering measurable outcomes
• Experience managing operational governance, vendor performance, and platform lifecycle activities across multiple enterprise SaaS providers simultaneously
• Experience optimizing SaaS utilization, licensing, vendor support processes, and operational spend
• Experience establishing platform operating models, administration procedures, service-level metrics, governance forums, executive reporting, and operating rhythms
• Experience developing operational dashboards, tracking KPIs, managing risks, and driving continuous improvement across enterprise platforms
• Demonstrated ability to independently prioritize competing operational demands, resolve technical issues, and support multiple business-critical platforms in a complex enterprise environment

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Flexible work arrangements
• Professional development opportunities
• Employee discounts
• Stock options
• Bonus/commission
• Paid parental leave
• Wellness programs
• Relocation assistance
• Visa sponsorship