Principal Customer Success Account Manager

Role Overview

We are looking for a senior, proactive and programme-led Customer Success Account Manager to be the in-region customer success lead for one of Microsoft’s most strategic global financial services customers. The role requires working on-site at the customer’s Hong Kong offices a minimum of two days per week, building and maintaining trusted relationships with senior business and technology stakeholders.

What You Will Do

The Principal Customer Success Account Manager will lead, not just orchestrate, Microsoft’s proactive customer success engagement in Hong Kong and the wider APAC region, operating credibly with senior customer executives and Microsoft executive sponsors. The role involves driving conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.

Why It Might Be a Fit

The ideal candidate will have a proven executive presence, with a track record of building and sustaining C-level relationships in strategic accounts, and will be able to drive business growth strategies, protect the base, and drive operational resilience.

Requirements

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field
• 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Microsoft or competitor equivalent certification in relevant technologies
• Professional fluency in English; Cantonese and/or Mandarin strongly advantageous for in-region engagement
• Knowledge of the Hong Kong and Greater China market
• Experience leading or co-leading customer success on global or multi-region strategic accounts, working across time zones and with a remote reporting line
• Proven executive presence, with a track record of building and sustaining C-level relationships in strategic accounts
• ITIL Foundation certification or equivalent service management certification
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification

Tagged as: Project Management