Principal Customer Success Account Manager

Role Overview

Join a team where you thrive, as part of the Media, Communications and Sports Customer Success team, you will help build customer outcomes across a broad portfolio of Microsoft products and services. You will have opportunities to learn at the forefront of artificial intelligence transformation while working in a supportive team environment.

What You Will Do

As a Principal Customer Success Account Manager, you will partner with a large enterprise customer to align technology investments with business priorities. You will guide strategic conversations, develop roadmaps, and coordinate delivery across stakeholders to drive adoption, value realization, and customer success.

Why It Might Be a Fit

The skills and capabilities required for this role are: Change Management, Creativity, Data Analysis, Decision Making, Executive Relationships, Influencing for Impact, Problem Solving, Championing Company Messaging, Driving Customer Health Excellence, and Maximizing Delivery Excellence.

Requirements

• Master’s degree in business, Sociology, Psychology, Computer Science, or related field
• Strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Bachelor’s degree in business, Sociology, Psychology, Computer Science or related field, with strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience
• Strong and proven experience within customer industry
• Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
• Relevant professional certifications e.g. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification, Project Management Institute (PMI) or equivalent certification, Prosci or equivalent Change Management certification