Senior Customer Success Account Manager

Role Overview

As a Customer Success Account Manager, you will be the trusted advisor and orchestration lead for our customers’ post-sales journey. You will own the customer success plan, align Microsoft resources to customer priorities, and drive adoption and value realization across Microsoft Cloud solutions.

What You Will Do

Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes. Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.

Why It Might Be a Fit

You will identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate. Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.

Requirements

• Multiple years of account management, customer success, enterprise sales, project / program management or customer-facing consulting experience.
• Ability to discuss and realize business value with technology, be it with technical decision makers or C-suite.
• Proficiency in English and German is required (C1 or higher) as the client portfolio is predominantly German-speaking.
• Experience with and understanding of Cloud & AI technology.

Benefits

• Benefits and other compensation